Happy Camp Hideaway

“Unfortunately, we never got the opportunity to stay at Happy Camp Hideaway so I can’t speak on that experience. However, we did have a reservation for more than 8 months for 3 families (our COVID pod) to enjoy some time on the OR coast for the 4th of July and tour the surrounding area. Our reservation was booked for 8th months when we went to pay the last third of our rental, that’s when we found out that there was something wrong with our reservation. We’re not exactly sure how it happened because the owners never told us but the house, we reserved was double booked with the house owners because our reservation was never entered into their booking system, yet they had records of making 2 payments. The property manager just told us that she “was working on it” but never told us what “it” was. We attempted for couple of weeks trying to find out what was going on just to be ignored and not have our phone call or emails returned for days, when we were finally able to get through to someone we were treated with disrespect, the property manager was clearly stressed, but took it out on us as if it was our fault that someone there didn’t do their job correctly. Because of the holiday weekend there was nothing else available and apparently according to their policy the cabin owners get priority to the cabins over paying customers. The attempt to make amends on the error was to refund our payments and comp us a single night with our next stay. After the interaction with the property manager and the way we were treated I highly doubt my family will take them up on that offer. So, what was going to be a 250-mile drive from the Seattle area turned into a scramble to come up with a back-up plan for the 12 of us because we told our kids 8 months ago that we were going to do something special for the 4th and celebrate surviving a COVID school year. My advice to you, if you choose to make a reservation with Happy Camp Hideaway, is to get some kind of proof that your reservation has been booked correctly because a confirmation email saying you’re booked isn’t enough proof and making payments towards your reservation isn’t enough either. You could try getting a notarized receipt, but that too might not work.”